What’s Important in Selecting an MDR
Managed Detection and Response (MDR) services are one of the fastest growing areas of security because they meet a vital need. As threat levels continue to rise, and organizations are forced to manage more with smaller teams, it’s increasingly difficult for many businesses to run an effective detection and response program without outside help.
But not all MDR services are alike. Often they are just adding expensive services on top of limited platforms. A modern MDR must be comprehensive, connect to your entire security stack and augment your staff while providing effective, 24/7 coverage - for both rapid threat detection and automated response.
This resource center provides guidance from Gartner and other analysts on how to select an MDR provider as well as Video FAQs from industry experts explaining important concepts around MDR.
We welcome your input and suggestions for additional MDR resources. Please email: MDR-resources@logichub.com
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New Gartner Analyst Report
What Key Questions Should You Ask When Selecting an MDR Provider?
The number of MDR service providers and range of styles continues to increase, causing challenges for buyers who are unprepared for the evaluation, proof of concept (POC) and selection process activities.
It is critical to ask questions that reflect key requirements when engaging a managed detection and response service provider. Security and risk management leaders should use this research when evaluating and procuring MDR services.
MDR Resource Library
Video FAQs
Questions to ask potential MDRs
At LogicHub, we believe there are five critical questions you need to ask any MDR provider:
Your provider should already have hundreds of out-of-the-box integrations, but they also need to provide custom integrations quickly, and flexibly to your unique tools or data sources.
While threats are constantly evolving, standards established by MITRE and NIST are important to make sure you have all the bases covered and can track related threats at multiple stages. Make sure your provider uses and goes deep with these frameworks.
Far too many services boast about detection but do little to help you practically respond. Any legitimate MDR service must have automation tailored to customer needs to proactively take actions. This process should also allow customers to quickly view, understand and approve actions – ideally with one-click.
Typical security tools may see millions of events and produce thousands of alerts – but these alerts streams are unmanageable. A modern MDR service must use advanced automation, and machine learning to triage alerts, and consolidate the noise into a handful of actionable cases.
At the end of the day, this is probably the most important question. For effective MDR, you’re not buying a product – you’re selecting a critical partner. Make sure their service is responsive, efficient, and flexible. Customizations should not cost you extra or take months to arrive – they should be part of the everyday service a top MDR provider delivers.
